IF statement not working? You might be using the wrong quotation marks.

Long IFs

When building an IF statement in a Template you need to use single quotes around the evaluator of the condition you are testing for. In this example we are testing to see if the Field Question_yn is true:

{ MERGEFIELD IfStart:1 Question_yn = 'true' }
CONDITIONAL TEXT
{ MERGEFIELD IfEnd:1 }

If the evaluator ‘true’ is surrounded by double-quotes (i.e. “true”) this it will not evaluate.

Short IFs

However, just to confuse things, when you are using a Short-IF statement, you need to use double-quotes!

{ IF "{MERGEFIELD Question_yn }" = "true" "Put this text in" "Otherwise put this text in" }

Or, if the data being evaluated is numerical:

{ IF {MERGEFIELD Number_num } = 1 "Put this text in" "Otherwise put this text in" }

For further information see our article on Short IF statements.